{"id":2538,"date":"2014-01-17T12:32:16","date_gmt":"2014-01-17T02:32:16","guid":{"rendered":"http:\/\/www.macquarietelecom.com\/?p=2538"},"modified":"2023-03-01T16:41:36","modified_gmt":"2023-03-01T05:41:36","slug":"bmc-chooses-macquarie-telecom-hosting-partner-australia-new-zealand","status":"publish","type":"post","link":"https:\/\/macquarietechnologygroup.com\/news\/bmc-chooses-macquarie-telecom-hosting-partner-australia-new-zealand\/","title":{"rendered":"BMC chooses Macquarie Telecom as their hosting partner for Australia and New Zealand"},"content":{"rendered":"<p><a href=\"http:\/\/www.bmc.com\/en-AU\/\">BMC Software<\/a>\u2019s solutions will be familiar to many IT executives around the globe. Their unified Business Service Management (BSM) platform simplifies and automates IT processes, improves decision-making, and orchestrates workflow across resources.<\/p>\n<p>BMC recently chose Macquarie Telecom as their <a href=\"http:\/\/www.macquarietelecom.com\/products\/launch-hosting\/\" target=\"_blank\" rel=\"noopener\">hosting<\/a> partner in Australia and New Zealand. We spoke to Chip Salyards, BMC\u2019s Vice President in Asia Pacific, to find out why.<\/p>\n<h2>The situation<\/h2>\n<p>BMC recognises that the Australia\/New Zealand region is an important strategic market and they wanted to meet their customers\u2019 growing demand for a Software-as-a-Service delivery model. They decided to offer BMC Remedy ITSM as an on-demand solution hosted in the Australian cloud to address their customer\u2019s concerns about data sovereignty. The locally hosted Cloud platform would also provide faster transaction speeds (approximately ten times faster) as Australian customers would no longer have to run a solution hosted in the US.<\/p>\n<h2>How BMC selected their hosting partner<\/h2>\n<p>BMC embarked on an exhaustive selection process for a hosting provider in Australia, says Chip: \u201cIt was a lengthy and complex process, and we started with a list of seventeen potential vendors.\u201d Many criteria were involved in the process, but two of the most important were high availability and security.<\/p>\n<p>Availability was key because an IT service management solution like Remedy OnDemand has to be accessible by BMC\u2019s customers across different time zones. To ensure this was achieved, BMC had to evaluate the providers\u2019 service levels and the capabilities that backed them. These included factors such as data centre certifications, dual-data centre capabilities, backup and recovery services, network capacity and failover, and proven Certifications.<\/p>\n<p>Security had to be rigorous at all times because sensitive data, ranging from confidential medical records to bank account numbers, is attached to most helpdesk files.<\/p>\n<p>A final consideration was the hosting provider\u2019s reputation, which would indicate whether service levels would be met consistently over the long\u2028term.<\/p>\n<h2>The Macquarie Telecom solution<\/h2>\n<p>BMC ultimately selected the Macquarie Telecom <a href=\"http:\/\/www.macquarietelecom.com\/products\/launch-hosting\/\">LAUNCH Enterprise Cloud<\/a> with reserved and quarantined compute, memory and storage resources. A replicated environment in our Sydney and Canberra data centres provides rapid disaster recovery, and certified security through managed firewalls, intrusion prevention and 24&#215;7 monitoring. Both data centres have ISO 27001, ASIO T4 Highly Protected Status and DSD Gateway Certifications. Macquarie Telecom also provides secure, redundant high-speed internet access for BMC customers.<\/p>\n<p>BMC\u2019s reasons for choosing us went far beyond infrastructure. Our reputation was also key, which Chip told us was verified by his personal experience: \u201cIt\u2019s also about people. I met with the founders and executives, and felt very comfortable that BMC and Macquarie Telecom shared the same passion for service excellence. They put customers first, don\u2019t offer excuses, and meet their SLAs.\u201d<\/p>\n<p>\u201cMacquarie Telecom gave us good and impartial advice right from the start. We consider them to be a friend as well as a partner. We\u2019re excited about the relationship and how it will help us with future initiatives.\u201d Chip continues. \u201cI felt very comfortable that BMC and Macquarie Telecom shared the same passion for service excellence. They put customers first, don\u2019t offer excuses, and meet their SLAs.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BMC Software\u2019s solutions will be familiar to many IT executives around the globe. Their unified Business Service Management (BSM) platform simplifies and automates IT processes, improves decision-making, and orchestrates workflow across resources. BMC recently chose Macquarie Telecom as their hosting partner in Australia and New Zealand. We spoke to Chip Salyards, BMC\u2019s Vice President in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[170,15,12],"tags":[169,402,403,28,29,404,30,405,20],"class_list":["post-2538","post","type-post","status-publish","format-standard","hentry","category-case-study","category-hosting-3","category-migrate","tag-bmc","tag-bmc-software","tag-business-service-management","tag-data-centre","tag-hosting","tag-hosting-partner","tag-iso-27001","tag-launch-enterprise-cloud","tag-macquarie-telecom"],"acf":[],"yoast_head":"\n<title>BMC chooses Macquarie Telecom as their hosting partner for ANZ<\/title>\n<meta name=\"description\" content=\"BMC recently chose Macquarie Telecom as their hosting partner in Australia and New Zealand. 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